{"id":3,"date":"2026-02-23T20:21:35","date_gmt":"2026-02-23T20:21:35","guid":{"rendered":"http:\/\/dsh-matiazh.org\/?page_id=3"},"modified":"2026-02-24T12:18:37","modified_gmt":"2026-02-24T12:18:37","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/dsh-matiazh.org\/?page_id=3","title":{"rendered":"Terms and policy"},"content":{"rendered":"\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">TERMS AND CONDITIONS<\/h2>\n\n\n\n<p><strong>Patient Help (dsh-matiazh.org)<\/strong><br>Information-Based Consultation Services<br><strong>(Not Medical Services)<\/strong><\/p>\n\n\n\n<p>Last updated: [24.02.2026]<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. General Information<\/h2>\n\n\n\n<p>These Terms and Conditions constitute a legally binding agreement between:<\/p>\n\n\n\n<p>16 Travneva Street, village of Bazar, Narodychi Territorial Community, Korosten District, Zhytomyr Region, Ukraine. \u0424\u0456\u0437\u0438\u0447\u043d\u0430 \u043e\u0441\u043e\u0431\u0430 \u043f\u0456\u0434\u043f\u0440\u0438\u0454\u043c\u0435\u0446\u044c (\u0424\u041e\u041f) \u041c\u0430\u0442\u044f\u0436 \u0414\u0430\u0440\u02bc\u044f \u0421\u0435\u0440\u0433\u0456\u0457\u0432\u043d\u0430\u00a0<\/p>\n\n\n\n<p><br>(hereinafter: \u201cProvider\u201d)<\/p>\n\n\n\n<p>and any individual using the website <strong>dsh-matiazh.org<\/strong> (hereinafter: \u201cUser\u201d).<\/p>\n\n\n\n<p>By contacting the Provider, booking a consultation, or using the Website, the User confirms acceptance of these Terms.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Nature of Services \u2013 Important Legal Notice<\/h2>\n\n\n\n<p><mark>THE SERVICES PROVIDED THROUGH THIS WEBSITE ARE NOT MEDICAL SERVICES.<\/mark><\/p>\n\n\n\n<p>The Provider offers <strong>information-based consultation services<\/strong> limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>explanation of medical terminology,<\/li>\n\n\n\n<li>clarification of medical documentation,<\/li>\n\n\n\n<li>explanation of laboratory reports and discharge summaries,<\/li>\n\n\n\n<li>verbal interpretation of medical documentation during consultation.<\/li>\n<\/ul>\n\n\n\n<p>The Provider:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>does NOT diagnose medical conditions,<\/li>\n\n\n\n<li>does NOT provide medical opinions,<\/li>\n\n\n\n<li>does NOT recommend or prescribe treatment,<\/li>\n\n\n\n<li>does NOT modify treatment plans,<\/li>\n\n\n\n<li>does NOT replace consultation with a licensed healthcare professional,<\/li>\n\n\n\n<li>does NOT provide telemedicine or healthcare services.<\/li>\n<\/ul>\n\n\n\n<p>All information is educational and explanatory in nature only.<\/p>\n\n\n\n<p>Any decision regarding health, diagnosis, or treatment must be made exclusively with a licensed physician.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Consultation Process<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The User contacts the Provider via email or contact form.<\/li>\n\n\n\n<li>Prior to consultation, the parties agree on:\n<ul class=\"wp-block-list\">\n<li>scope of documents,<\/li>\n\n\n\n<li>format (online or in person),<\/li>\n\n\n\n<li>duration,<\/li>\n\n\n\n<li>fee.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Minimum consultation duration: 30 minutes.<\/li>\n\n\n\n<li>Written medical translation is a separate paid service unless agreed otherwise.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Fees and Payment<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fees are determined individually depending on complexity and volume.<\/li>\n\n\n\n<li>Payment terms are agreed prior to service delivery.<\/li>\n\n\n\n<li>If cancellation occurs less than 24 hours before consultation, the fee may be non-refundable.<\/li>\n\n\n\n<li>If consultation has started, fees are non-refundable.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Limitation of Liability<\/h2>\n\n\n\n<p>The Provider shall not be liable for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>medical decisions made by the User,<\/li>\n\n\n\n<li>interpretation or misuse of provided explanations,<\/li>\n\n\n\n<li>health consequences arising from independent decisions.<\/li>\n<\/ul>\n\n\n\n<p>The User agrees not to treat the provided information as medical advice.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Confidentiality<\/h2>\n\n\n\n<p>All documents and information submitted by the User are treated as confidential.<\/p>\n\n\n\n<p>Medical documentation is used exclusively for service delivery and not disclosed to third parties unless required by law.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Governing Law<\/h2>\n\n\n\n<p>These Terms shall be governed by the laws of [Jurisdiction \u2013 e.g., Ukraine \/ Poland \/ EU Member State].<\/p>\n\n\n\n<p>Disputes shall first be resolved amicably. If no agreement is reached, disputes shall be resolved by the competent court.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">PRIVACY POLICY<\/h1>\n\n\n\n<p><strong>Patient Help \u2013 dsh-matiazh.org<\/strong><\/p>\n\n\n\n<p>Last updated: [DATE]<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Data Controller<\/h2>\n\n\n\n<p>The Data Controller is:<\/p>\n\n\n\n<p>[Legal Name]<br>[Address]<br>[Email]<br>[Registration number]<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Categories of Data Processed<\/h2>\n\n\n\n<p>The Website may process:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A. Identification and Contact Data<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>name<\/li>\n\n\n\n<li>email address<\/li>\n\n\n\n<li>phone number (if provided)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">B. Sensitive Data (Special Categories under GDPR \u2013 Art. 9)<\/h3>\n\n\n\n<p>The User may voluntarily provide medical documentation containing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>health data,<\/li>\n\n\n\n<li>diagnostic results,<\/li>\n\n\n\n<li>medical history,<\/li>\n\n\n\n<li>treatment information.<\/li>\n<\/ul>\n\n\n\n<p>These constitute <strong>\u201cspecial categories of personal data\u201d (dane wra\u017cliwe)<\/strong> under the GDPR.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Legal Basis for Processing<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">A. Standard personal data<\/h3>\n\n\n\n<p>Processed under:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Art. 6(1)(b) GDPR \u2013 performance of contract<\/li>\n\n\n\n<li>Art. 6(1)(c) GDPR \u2013 legal obligations<\/li>\n\n\n\n<li>Art. 6(1)(f) GDPR \u2013 legitimate interests<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">B. Health data (special category)<\/h3>\n\n\n\n<p>Processed under:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Art. 9(2)(a) GDPR \u2013 explicit consent of the data subject.<\/li>\n<\/ul>\n\n\n\n<p>By submitting medical documentation, the User gives explicit consent to processing health data for the purpose of consultation.<\/p>\n\n\n\n<p>Consent may be withdrawn at any time.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Purpose of Processing<\/h2>\n\n\n\n<p>Data is processed for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>providing consultation services,<\/li>\n\n\n\n<li>communication with the User,<\/li>\n\n\n\n<li>invoicing and accounting,<\/li>\n\n\n\n<li>legal compliance,<\/li>\n\n\n\n<li>website analytics (see GA4 section below).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Google Analytics 4 (GA4)<\/h2>\n\n\n\n<p>The Website uses <strong>Google Analytics 4 (GA4)<\/strong> to analyze website traffic.<\/p>\n\n\n\n<p>GA4 may collect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>anonymized IP-related data,<\/li>\n\n\n\n<li>device type,<\/li>\n\n\n\n<li>browser information,<\/li>\n\n\n\n<li>general geographic location,<\/li>\n\n\n\n<li>website interaction events.<\/li>\n<\/ul>\n\n\n\n<p>Important:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP anonymization is enabled.<\/li>\n\n\n\n<li>GA4 is configured not to collect health data.<\/li>\n\n\n\n<li>No medical documents are processed within GA4.<\/li>\n\n\n\n<li>Consent banner is implemented in accordance with GDPR and ePrivacy Directive.<\/li>\n<\/ul>\n\n\n\n<p>Legal basis:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Art. 6(1)(a) GDPR \u2013 consent (cookie banner).<\/li>\n<\/ul>\n\n\n\n<p>Users may withdraw consent at any time via cookie settings.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Data Retention<\/h2>\n\n\n\n<p>Data is retained:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>for the duration of service provision,<\/li>\n\n\n\n<li>as required for accounting obligations,<\/li>\n\n\n\n<li>no longer than necessary for stated purposes.<\/li>\n<\/ul>\n\n\n\n<p>Medical documents are deleted after consultation unless legal retention is required.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Data Security<\/h2>\n\n\n\n<p>The Provider implements:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>encrypted email communication where possible,<\/li>\n\n\n\n<li>secure storage systems,<\/li>\n\n\n\n<li>limited access control,<\/li>\n\n\n\n<li>password-protected devices,<\/li>\n\n\n\n<li>secure hosting infrastructure.<\/li>\n<\/ul>\n\n\n\n<p>Health data is treated with heightened confidentiality and restricted access.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Data Recipients<\/h2>\n\n\n\n<p>Data may be shared with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>accounting providers,<\/li>\n\n\n\n<li>hosting providers,<\/li>\n\n\n\n<li>IT service providers,<\/li>\n\n\n\n<li>payment processors.<\/li>\n<\/ul>\n\n\n\n<p>All third parties are bound by confidentiality and GDPR-compliant data processing agreements.<\/p>\n\n\n\n<p>No data is sold.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. International Transfers<\/h2>\n\n\n\n<p>If data is transferred outside the EU\/EEA (e.g., Google services), such transfer is based on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>EU Standard Contractual Clauses (SCC),<\/li>\n\n\n\n<li>or other lawful transfer mechanisms under GDPR.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. User Rights<\/h2>\n\n\n\n<p>Under GDPR, the User has the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>access their data,<\/li>\n\n\n\n<li>rectify inaccurate data,<\/li>\n\n\n\n<li>erase data (\u201cright to be forgotten\u201d),<\/li>\n\n\n\n<li>restrict processing,<\/li>\n\n\n\n<li>data portability,<\/li>\n\n\n\n<li>object to processing,<\/li>\n\n\n\n<li>withdraw consent,<\/li>\n\n\n\n<li>lodge a complaint with a supervisory authority.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. Cookies<\/h2>\n\n\n\n<p>The Website uses:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>essential cookies (necessary for operation),<\/li>\n\n\n\n<li>analytics cookies (GA4 \u2013 based on consent).<\/li>\n<\/ul>\n\n\n\n<p>A cookie banner allows Users to manage preferences.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">12. Not a Medical Institution<\/h2>\n\n\n\n<p>This Website does not provide healthcare services and is not a medical entity.<\/p>\n\n\n\n<p>Submission of medical documentation does not create a doctor\u2013patient relationship.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TERMS AND CONDITIONS Patient Help (dsh-matiazh.org)Information-Based Consultation Services(Not Medical Services) Last updated: [24.02.2026] 1. General Information These Terms and Conditions constitute a legally binding agreement between: 16 Travneva Street, village of Bazar, Narodychi Territorial Community, Korosten District, Zhytomyr Region, Ukraine. \u0424\u0456\u0437\u0438\u0447\u043d\u0430 \u043e\u0441\u043e\u0431\u0430 \u043f\u0456\u0434\u043f\u0440\u0438\u0454\u043c\u0435\u0446\u044c (\u0424\u041e\u041f) \u041c\u0430\u0442\u044f\u0436 \u0414\u0430\u0440\u02bc\u044f \u0421\u0435\u0440\u0433\u0456\u0457\u0432\u043d\u0430\u00a0 (hereinafter: \u201cProvider\u201d) and any individual using the website [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and policy - Patient Help<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dsh-matiazh.org\/?page_id=3\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and policy - Patient Help\" \/>\n<meta property=\"og:description\" content=\"TERMS AND CONDITIONS Patient Help (dsh-matiazh.org)Information-Based Consultation Services(Not Medical Services) Last updated: [24.02.2026] 1. 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