TERMS AND CONDITIONS

Patient Help (dsh-matiazh.org)
Information-Based Consultation Services
(Not Medical Services)

Last updated: [24.02.2026]

1. General Information

These Terms and Conditions constitute a legally binding agreement between:

16 Travneva Street, village of Bazar, Narodychi Territorial Community, Korosten District, Zhytomyr Region, Ukraine. Фізична особа підприємець (ФОП) Матяж Дарʼя Сергіївна 


(hereinafter: “Provider”)

and any individual using the website dsh-matiazh.org (hereinafter: “User”).

By contacting the Provider, booking a consultation, or using the Website, the User confirms acceptance of these Terms.

2. Nature of Services – Important Legal Notice

THE SERVICES PROVIDED THROUGH THIS WEBSITE ARE NOT MEDICAL SERVICES.

The Provider offers information-based consultation services limited to:

  • explanation of medical terminology,
  • clarification of medical documentation,
  • explanation of laboratory reports and discharge summaries,
  • verbal interpretation of medical documentation during consultation.

The Provider:

  • does NOT diagnose medical conditions,
  • does NOT provide medical opinions,
  • does NOT recommend or prescribe treatment,
  • does NOT modify treatment plans,
  • does NOT replace consultation with a licensed healthcare professional,
  • does NOT provide telemedicine or healthcare services.

All information is educational and explanatory in nature only.

Any decision regarding health, diagnosis, or treatment must be made exclusively with a licensed physician.

3. Consultation Process

  1. The User contacts the Provider via email or contact form.
  2. Prior to consultation, the parties agree on:
    • scope of documents,
    • format (online or in person),
    • duration,
    • fee.
  3. Minimum consultation duration: 30 minutes.
  4. Written medical translation is a separate paid service unless agreed otherwise.

4. Fees and Payment

  • Fees are determined individually depending on complexity and volume.
  • Payment terms are agreed prior to service delivery.
  • If cancellation occurs less than 24 hours before consultation, the fee may be non-refundable.
  • If consultation has started, fees are non-refundable.

5. Limitation of Liability

The Provider shall not be liable for:

  • medical decisions made by the User,
  • interpretation or misuse of provided explanations,
  • health consequences arising from independent decisions.

The User agrees not to treat the provided information as medical advice.

6. Confidentiality

All documents and information submitted by the User are treated as confidential.

Medical documentation is used exclusively for service delivery and not disclosed to third parties unless required by law.

7. Governing Law

These Terms shall be governed by the laws of [Jurisdiction – e.g., Ukraine / Poland / EU Member State].

Disputes shall first be resolved amicably. If no agreement is reached, disputes shall be resolved by the competent court.

PRIVACY POLICY

Patient Help – dsh-matiazh.org

Last updated: [DATE]

1. Data Controller

The Data Controller is:

[Legal Name]
[Address]
[Email]
[Registration number]

2. Categories of Data Processed

The Website may process:

A. Identification and Contact Data

  • name
  • email address
  • phone number (if provided)

B. Sensitive Data (Special Categories under GDPR – Art. 9)

The User may voluntarily provide medical documentation containing:

  • health data,
  • diagnostic results,
  • medical history,
  • treatment information.

These constitute “special categories of personal data” (dane wrażliwe) under the GDPR.

3. Legal Basis for Processing

A. Standard personal data

Processed under:

  • Art. 6(1)(b) GDPR – performance of contract
  • Art. 6(1)(c) GDPR – legal obligations
  • Art. 6(1)(f) GDPR – legitimate interests

B. Health data (special category)

Processed under:

  • Art. 9(2)(a) GDPR – explicit consent of the data subject.

By submitting medical documentation, the User gives explicit consent to processing health data for the purpose of consultation.

Consent may be withdrawn at any time.

4. Purpose of Processing

Data is processed for:

  • providing consultation services,
  • communication with the User,
  • invoicing and accounting,
  • legal compliance,
  • website analytics (see GA4 section below).

5. Google Analytics 4 (GA4)

The Website uses Google Analytics 4 (GA4) to analyze website traffic.

GA4 may collect:

  • anonymized IP-related data,
  • device type,
  • browser information,
  • general geographic location,
  • website interaction events.

Important:

  • IP anonymization is enabled.
  • GA4 is configured not to collect health data.
  • No medical documents are processed within GA4.
  • Consent banner is implemented in accordance with GDPR and ePrivacy Directive.

Legal basis:

  • Art. 6(1)(a) GDPR – consent (cookie banner).

Users may withdraw consent at any time via cookie settings.

6. Data Retention

Data is retained:

  • for the duration of service provision,
  • as required for accounting obligations,
  • no longer than necessary for stated purposes.

Medical documents are deleted after consultation unless legal retention is required.

7. Data Security

The Provider implements:

  • encrypted email communication where possible,
  • secure storage systems,
  • limited access control,
  • password-protected devices,
  • secure hosting infrastructure.

Health data is treated with heightened confidentiality and restricted access.

8. Data Recipients

Data may be shared with:

  • accounting providers,
  • hosting providers,
  • IT service providers,
  • payment processors.

All third parties are bound by confidentiality and GDPR-compliant data processing agreements.

No data is sold.

9. International Transfers

If data is transferred outside the EU/EEA (e.g., Google services), such transfer is based on:

  • EU Standard Contractual Clauses (SCC),
  • or other lawful transfer mechanisms under GDPR.

10. User Rights

Under GDPR, the User has the right to:

  • access their data,
  • rectify inaccurate data,
  • erase data (“right to be forgotten”),
  • restrict processing,
  • data portability,
  • object to processing,
  • withdraw consent,
  • lodge a complaint with a supervisory authority.

11. Cookies

The Website uses:

  • essential cookies (necessary for operation),
  • analytics cookies (GA4 – based on consent).

A cookie banner allows Users to manage preferences.

12. Not a Medical Institution

This Website does not provide healthcare services and is not a medical entity.

Submission of medical documentation does not create a doctor–patient relationship.